If you want us to take you seriously, learn how to write…
8 minute read
July 19, 2024, 7:55 PM
It always amazes me at what kinds of stuff people allow to be published under their name, especially when they’re doing it with the expectation of making money. More specifically, it amazes me at how poor some of the work is that they publish with the aim of furthering their business endeavors. I have always been of the opinion that if you’re trying to market yourself, you should always put your best foot forward. The idea is that when you are selling yourself, you should be on your “A” game, because that’s the best that you’re ever going to be, when you’re trying to woo potential new clients. And if you can’t be bothered to do that when you’re trying to sell your services, what else are you slacking off on?
It’s like what they say about errors on a job application. The conventional wisdom there is that if there is any kind of error, no matter how minor, on your cover letter or resume, be it typographical, spelling, or grammatical, your resume is going in the trash. Let’s take a line out of my own resume from my description of my time as a bus operator:
Safely operated 40’ and 60’ buses on predefined routes, providing scheduled service to the general public.
Looks decent enough. Good spelling, good grammar, and no typographical errors. I’d hire me. Now here’s the same line, but this time, I have deliberately added a typographical error:
Safely operated 40’ and 60’ buses on predefined routes, providing schedueld service to the general public.
Did you see it? “Scheduled” is now “schedueld”. It doesn’t change the meaning of the sentence (unlike, for example, when “public” inadvertently gets shortened to “pubic”), but if I submitted that to someone in hopes of getting hired, I would have no business being upset when I don’t get any calls back, because I didn’t do my due diligence in making sure that I had put my own best foot forward. I couldn’t be bothered to make sure that I got the words all written correctly, and so there is no reason to think that I wouldn’t miss something far more sensitive on the job that could cost the company a lot of money. The company can easily dodge that potential bullet by not hiring the guy who has already provided documented proof of a lack of attention to detail.
Continue reading…Categories: Social media, Some people, Work
It’s been ten years since I left that place…
10 minute read
November 26, 2023, 3:02 PM
This year marks an anniversary that just seems weird to think about: it has now been ten years since I left my job at Food & Water Watch. Ten years since I finally decided that enough was enough, and left an extremely toxic work environment.
The relationship started out innocently enough. Back in 2007, I was really involved with political activism, and I was also looking for a job that would enable me to get out of Walmart and move out on my own. A nonprofit organization that advocated for consumer issues seemed like a perfect fit. It was something that I could easily explain to my parents when it came to what the organization did, and the job that they were offering, office manager, was a perfect entry-level job for someone getting their first “real” job after college. I remember finding them in a search on Idealist.org while sitting at an Internet terminal at the Staunton Public Library, a few hours after Walmart fired me. I bookmarked their listing, and then, two days later, I fired off an application for them while sitting with my laptop at a coffee shop in downtown Staunton, along with a bunch of applications to other places. I got a call for an interview a few days later, and then I scored a second interview at the end of the first interview. The second interview went well, and then the following week, I got a call offering me the job. I produced this Journal entry immediately after getting it.
The job, meanwhile, was one of constant evolution. When I started, the organization was only about twenty people, with most working out of the Washington, DC headquarters. My role was something of a generalist in a small nonprofit. Then as the organization grew, my generalist role evolved with the organization. Over the years, I want to say that they created about five or six different specialized roles out of my job functions. And eventually, they evolved my role right out of existence, and made it very personal, even though there was no reason for it to be that personal. You know that it has to be bad when someone quits a job like that without something new lined up, and that’s exactly what that job was, as the toxicity was starting to consume me. But despite having to cash in my 403(b) account in order to have money to live on while I figured out my next move (and let it be known that those bastards never paid out my unused vacation time), I ultimately landed on my feet, getting a job in public transportation that I still enjoy nine years later.
The group process interview…
8 minute read
October 16, 2023, 9:30 AM
Recently, while I was alone with my thoughts while operating the train, I recalled the weirdest job interview that I ever had. That was the “group process” day that the Office of Residence Life at JMU did as part of their selection process for new resident advisors, at least back when I went through in the early 2000s. You spent most of the day in Taylor Hall with the Residence Life people, doing various activities with your fellow candidates so that the hall directors could see how well you worked as a team. The sense that I got was that it was well-intentioned, but it was a bit misguided, because the dynamic was quite different from what one would experience in real life, and thus the utility was quite limited.
The way that it worked was that they put everyone in groups of about five people, and those were the people that you would be working with throughout the day. Then they rotated you through a number of different rooms, where they had different scenarios for you to work through as a group. I don’t remember all of them, but one of the situations that they put us in was where we had to get everyone from point A to point B across what was supposed to be a dangerous moat or something. One person was not allowed to see, I believe, and another person was not allowed to speak. I was the no-speak person in that exercise, which was a challenge for me, but we all made it across successfully.
At the end of the day, you were asked to do an evaluation of how the group process interview went, as well as an evaluation of your own performance in their interview. Then the group process interview was followed by two conventional one-on-one interviews at a later date. One interview was with one of the next year’s hall directors, i.e. the people who would ultimately be selecting the RAs, and the other was with a member of the full-time staff, such as an area coordinator (i.e. the hall directors’ bosses). Those were pretty straightforward, being your typical job interview, where the interviewer asks you to share times when different things happened in your life and/or career, and find out how you handled them.
Twenty years out of college…
17 minute read
July 12, 2023, 12:20 PM
This year marks twenty years since I graduated from college, and in seeing all of the people posting stuff about college graduations and such on Facebook these last few months, it’s made me realize that I have a lot to say about my college experience. It’s one of those things where I wish that I had known then what I do now, and it makes me wonder how things might have gone if I had reached the same present as today, but knowing what I know now.
It’s worth noting that with the passage of time, I have come to view my college years in an increasingly negative light. In the moment, as documented in my College Life website, which now serves as an archive of what was once a section of the main website, I was having a pretty good time and enjoying life – or at least that’s the public face that I tried to put on about it. The truth is that I never felt a sense of belonging there, my performance caused me to develop a major inferiority complex while there, and I coped with the stress of the environment in unhealthy ways. I believe that the root cause of all of my difficulties was a then-undiagnosed case of autism. However, high-functioning cases of autism like I have still weren’t really looked for and diagnosed like they are today. I was not formally diagnosed diagnosed with autism until 2022 at the age of 41, when I finally decided to put the question to rest.
First, though, when it came to my deciding whether or not to go to college, that was never really a decision. My parents had determined, practically from conception, that I would go to college, and that was that. When it’s been drilled into your head that you were going to college like it was a commandment from on high or something for your entire life, that’s just what you did, largely from not knowing any better, and that you would then get a “college job” after getting that degree. So growing up, any thoughts that I might have interest in fields that didn’t require a college education were more or less, quashed and any exploration of those fields was discouraged because that conflicted with my parents’ plan to send me to college. It was also strongly implied that any path that did not lead to a college degree was a failure, because it didn’t live up to my parents’ expectations for me. It caused me to think that the people who went down the vocational track in school were failures, because they couldn’t get into college. I understand that my parents wanted what they thought was best for me, and they considered a college education to be that thing, but the mindset that they inadvertently instilled was quite toxic, and it took many years to unlearn. I suppose that was something of a failure on their part, because with my now being the same age as they were when they were raising me, they almost definitely knew better about jobs that didn’t require a college degree, but that’s not what they instilled in me, intentionally or not.
When I learned the answer, I was not at all surprised…
15 minute read
October 10, 2022, 9:20 AM
Recently, a question that I had been wondering about for a long time was answered definitively. For many years, I had suspected that I had some form of autism spectrum disorder, and over the summer, I took myself in to be evaluated in order to finally get an answer to that question. And the answer is yes, I have Autism Spectrum Disorder Level 1, which was formerly known as Asperger’s Syndrome. I kind of knew this all along, but I really didn’t want to self-diagnose and then act based on a self-diagnosis. I’m not an expert here, after all, and for something like this, I wanted to do it the right way. I never really discussed it much on here, but just about all of my friends who are autistic had suspected that I was autistic as well. They knew what they were looking at, and they saw it in me.
It certainly took me long enough to get around to getting diagnosed, though. I had wondered if I was on the autism spectrum for quite a number of years, and I had found Dr. Kara Goobic, a doctor who diagnosed autism in adults, about three years ago. I then kind of mentally filed it away for a while, as I had other things going on, though I did ask about other people’s experiences with Dr. Goobic on Reddit one time in a comment and got no response. Then this past spring, my curiosity about the autism question finally got the best of me, and I began communication with Dr. Goobic via email. We discussed what the process would entail, we determined that her practice was able to take my insurance, and we scheduled appointments around my work schedule. The first two sessions discussed my history growing up and as an adult, I completed some questionnaires (Elyse also completed one questionnaire asking about her experience with me), and then the third session was feedback and discussion. The appointments were great. Dr. Goobic and I got along quite well, and the various sessions went smoothly. And in the end, on the third session, which was feedback, I got a lot of different resources and such to check out, and overall, it was a very positive experience. I went into the sessions with Dr. Goobic with the assumption that I was doing this primarily for my own edification, and that from a functional/practical standpoint, having a diagnosis would change nothing for me other than making me a more informed person, and therefore, I had nothing to lose from it, and everything to gain.
The diagnosis confirmed what a lot of us had already suspected, so my reaction was something along the lines of, “Well, there you go.” That was exactly the diagnosis that I was expecting, so I was not surprised at all. A surprise would have been if the process had completed and it had turned out that I wasn’t autistic in some way. Regardless, it’s good to know what the name of the thing is, because when you know what it’s called, then you can do some research on the thing based on its name, and get a better understanding of what it is.
Categories: Autism, Childhood, Elementary school, JMU, Middle school, Myself, Work
I may be off my hinges, but something seems odd about this…
6 minute read
June 18, 2022, 2:25 PM
A very close friend of mine is currently looking for a new job in order to further their career, and a recent experience of theirs while job hunting struck me as odd. It bothered me because, in the end, all that this company really did was waste my friend’s time. And when someone that I am very close to gets treated poorly, whether through actual malice or simply through indifference, I get upset, because I don’t want to see them be hurt.
For some background information, my friend is currently employed, and as far as I am aware, their current employment relationship is stable. Their situation is not like when I was at Food & Water Watch, where they were actively trying to push me out, and thus a sense of urgency with the job search in order to get out before the hammer ultimately fell. There is no time crunch with my friend. They can afford to be choosy about who they want to work for, and choose the right job rather than a “right now” job. That is a very enviable situation to be in, and it gives them more power than they might otherwise have, because they can choose to wait for better offers.
As part of their job searching strategy, my friend listed their resume on Indeed.com, which is a site where companies recruit candidates via job postings and resume searches. I have mixed feelings about making one’s resume public. When I made my resume public when I was looking for a new job in 2013, I got lots of contacts based on it, mostly by phone, but from all of the wrong kinds of people. I was not interested in working for some shady insurance company or whatever else tried to reach out to me. I quickly got the impression that only shysters used the public resume search functions and that reputable companies don’t because they have plenty of applicants who are seeking them out and thus don’t need to recruit like that, and as such, I pulled my resume. That stopped those sorts of contacts immediately. However, considering the number of sites today that tell people that they should make their resume public, I suspect one of two things about my experience: either my experience was atypical, or a lot has improved in the last nine years to prevent the shysters from locking onto people’s resumes so easily. Either way, it’s left me a bit wary about public resume postings, and as such, I am more guarded about who gets to see my resume, i.e. only people that I want to have it ever get it.
It’s kind of like being in the shower for eight hours a day…
6 minute read
May 16, 2022, 8:16 PM
It’s interesting how jobs work sometimes. As many of you know, I work as a train operator, operating a subway train in passenger service. This is a job that I had imagined myself doing for a long time, and it still amazes me that I actually get to do it. But no one ever tells you what the experience is like when you’re in the train cab all by yourself in a tunnel underneath the city.
When I was in class learning how to be a train operator, our instructor told us that it was an easy job, but that it was also a boring job. However, all throughout training, an experienced operator is always in the cab with you, and as such, you’re never alone with your thoughts. There is always someone nearby to interact with, plus, since you’re just learning the job, you’re thinking about the mechanics of the job a lot because it has not yet become second nature. So that “boring” aspect never really comes into play. Even in my case, where one of my instructors said that I was a natural in regards to my ability to operate the train, I still had to think a lot about what I was doing because I had not yet internalized it all. It wasn’t just a matter of sitting down and going to town like it is for me now, six years later. The mechanics of the job are pretty simple: fire up the train, move the master controller to control your speed, monitor the radio, scan the tracks for any hazards, make good announcements to the passengers, and open and close the doors at the stations. It’s really not a hard job by any means.
Once you get comfortable in the job, and the movements come more naturally, that’s when you really get to experience what it’s like to operate a subway train. And it’s also when you learn what your mind is capable of doing when it is left alone for long periods of time with minimal distractions. It’s kind of like being in the shower, in that you are alone with a task to accomplish, and that task is all that there is to do while you’re in there.
Categories: Myself, Schumin Web meta, Work
This should have happened a long time ago…
8 minute read
November 25, 2019, 8:35 AM
Recently, I was scrolling through my Facebook feed, and there was someone that I didn’t know in my “People You May Know” list who had an emblem for an organization called “Food & Water Workers Union” on their profile photo. This piqued my interest, because as you may know, I used to work for an organization called Food & Water Watch. The similarity in the name made me wonder if it was related, so I looked it up. I figured that it was some branding that my former employer was using for a campaign of some sort on the environmental issue du jour. Imagine my surprise to find out that it was for a recently-formed Food & Water Watch employee union, part of the Nonprofit Professional Employees Union. At the time of this writing, they had voted to unionize, and, according to a tweet, were negotiating over which positions will be represented by the union. I have to say that I’m proud of them for organizing, but I’m also surprised that it took them this long to get to this point. Their becoming a union shop really should have happened a long time ago.
I don’t know what prompted people to organize, but I can only imagine that people finally got fed up with the culture that I left for greener pastures back in 2013. Back then, there was rampant favoritism, little to no room for advancement, no respect for different people’s roles in the organization, and no respect for procedure. There was also the backdoor way that my former boss, Lane Brooks, liked to use to get rid of people, including the finance manager and myself, by creating a new position specifically written to be outside of the targeted employee’s qualifications, and then advertising it out, effectively demoting the employee. If that by itself didn’t make them leave, he would then put the screws on the employee until they quit. And if that didn’t work, he made more overt moves to fire them. After the targeted employee left, the new position was abandoned, having served its purpose in ousting the targeted employee.
Categories: Work
Six years, two months, and five days later…
5 minute read
September 24, 2019, 8:26 AM
September 24 marks the day that I have been a former employee of Food & Water Watch for the same amount of time that I had been an active employee there. Since leaving, I have given plenty of thought to my tenure there, and nowadays, I tend to give it a mixed review. On one hand, that job was what got me up to the Washington DC area in the first place, and it was good for me for a period of time. I grew both personally and professionally because of my experience there, and I certainly benefitted from that. I also certainly had lots of good times while there. However, I probably stayed there for much longer than I should have, as most people spent two or three years there and then moved on. I was there for just over six years, was ninth in seniority by the time that I left, and was no longer all that interested in the issues that the organization was working on by the time that I left.
One thing that I have come to realize with the passage of time is that my position ultimately came to its logical conclusion. When I was hired, the organization had about twenty people, with most people based in DC. By the time that I left, the organization was somewhere around 100 people spread across many offices. In my role as office manager, I was that “jack of all trades, master of none” person. I had no direct involvement with the program content, but rather, I was the guy behind the scenes who made sure that the people handling the program content had what they needed to do their thing. I was tasked with fixing stuff, working with outside vendors, making sure that the office had all of the necessary supplies, doing all of the shipping and receiving, handling matters related to the building, and so on. In other words, I served in a very generalist role. I knew a bit about a lot of things, and it suited me well for a time. What happened was that over the years, as the organization grew, they would carve specialist roles out of my responsibilities. It made enough sense, because a bigger organization justified creating more specialized roles. My job gradually evolved over the years as my responsibilities shifted with the growth of the organization. The view of my generalist role also evolved, with the focus of my role’s shifting from the “jack of all trades” part to the “master of none” part, as, with the hiring of more specialized roles, I went from being the guy who knew a lot about a lot of stuff to “what does he know?” And eventually, my role was whittled down to a very low-level role that I was overqualified for, and probably overpaid for as well.
Was I right to have been upset about this?
4 minute read
August 7, 2018, 6:18 PM
While participating in a discussion on Reddit, it conjured up the memory of something that happened in my junior year of college that left me a bit unsettled at the time, and on which I never got any closure. Before I begin, be advised – the events described here occurred more than 16 years ago, so at this point, this discussion is purely academic.
While I was a resident advisor in Potomac Hall in 2001-2002, there were two occasions where I was asked to swap office duty shifts near the end of the year. On the first occasion, the person who wanted to switch with me told me that it was for a family emergency. In that instance, I agreed to switch days without question, because I would expect the same thing for me should a similar situation arise for me. I remember seeing that person in the building that night, and thought, I thought that you had a family emergency, but dismissed it, because that really wasn’t my place to judge. Then on the second occasion, a different person asked me to switch duty days so that they could attend an awards ceremony. I said no, because I didn’t want to trade days, and an awards ceremony wasn’t an emergency. I held my ground on that, but later relented after my hall director, Mecca Marsh, whom I’ve written about previously in this space, turned the colleague’s request into an order from the boss. So I was a bit annoyed about that, especially since I knew that Mecca would have never taken my side like that should I have been in the same situation. But in the end, I did as I was told.
Then fast forward a month or so later. The colleague who swapped shifts with me for the awards ceremony brought a video over to show me. The video depicted a probate ceremony for an historically black sorority on campus. I learned a lot from the video, which both of my colleagues were in, because prior to this, I didn’t know anything about how historically black Greek letter organizations worked. My colleague did a great job in explaining to me what was going on, why it was going on, and the significance of it all. Then they went on to explain that sorority events were the real reason for the “awards ceremony”, and the other person’s “family emergency”. They couldn’t tell me what they were really doing because they were sworn to secrecy.
Five years since I left the nonprofit world…
4 minute read
July 20, 2018, 2:34 PM
Yesterday marked five years since I left Food & Water Watch, where I worked for a little over six years. I had not been happy there for a while, and the deterioration of things in my last three months or so was the final push that I needed in order to do what I knew that I needed to do, i.e. leave the organization. Looking back, I suppose that what ultimately happened was the logical conclusion to my work there. I was hired into a very generalist position back in 2007. I was that guy who “did everything”. One day I would be doing accounting work. One day I was building furniture. One day I was fixing computers. One day I would be working in fundraising. You name it, and I probably did it at some point. Over the years, my job evolved and changed as the organization grew, and people with more specialized roles were added as various functions of the organization became too large for a more generalist position. Eventually, there became less of a need for a position like mine, but so rather than promote me to a new role, they opted to unload me. Suit yourself, I suppose.
In any case, the next fifteen months were an interesting time in my life. I was reminded of exactly how much job hunting sucks, but I also remember not really feeling any of the positions that I was applying for. More nonprofit work after just having been chewed up and spit out by one didn’t exactly ignite my passion. Especially when there was that nagging thought that in a few years, I would probably be searching for a job again, since most people tended to only stay somewhere for two or three years before moving on. By October, I had given up on nonprofits, and focused on transportation. I got a CDL, and I was applying to driving jobs. I was more excited about the work than sitting in an office all day, that’s for sure. I knew I was in the right place, because I felt like the passion and the fire were back.
It’s funny, though, what makes you realize how much you’ve grown and changed in five years. I redid my resume about a month ago for a few internal positions that I am pursuing with my current employer, and based the new resume on the one that I had used in 2013 and 2014. That old resume was trying to be a lot of different things, and focused on how well-rounded I was as a candidate, focusing on technical abilities, writing, and work experience. It was two pages (front and back), and probably had too much on it, as it had this big, flowery “skills” section, plus a section on volunteer work which covered all of my writing on Wikipedia, and also showcased the various skills developed through Schumin Web. I thought it was great in 2013 and 2014, but in 2018, I saw a whole lot of fluff. I condensed that puppy down to one page, as a lot of that was irrelevant to an internal move in a transit agency. My Wikipedia writing experience went right out the window, as I hadn’t done that in quite a few years, and thus it was less relevant. Schumin Web is now listed as a real job, as the business side of things (i.e. licensing photos for third party use) has actually become a real revenue stream in the last few years. And then my Office on Youth internship, which I did in the summer of 2003, is gone. It didn’t provide any new insights that other positions didn’t already provide, and was for such a short duration that it could disappear and no one would miss it. Kind of weird to think about, though, since that internship defined my summer that year. But then again, things change. No one from when I interned there still works there. I don’t recognize a single face on their staff bio page.
When you just hate recognition that much…
4 minute read
May 15, 2018, 11:05 PM
People are always amazed when I tell them that I hate receiving recognition. I just don’t like it. I don’t find it enjoyable. In fact, I find it incredibly awkward all around. I don’t know what it is, but it just isn’t a fun thing. This came to mind recently because of two discussions that I had with colleagues in the last few weeks. One was about an operator competition that my employer was having, and another was about an employee of the month program that my specific division has.
In the case of the former, where train operators go out and demonstrate their skills for judges, I couldn’t see any way to get a satisfactory result for myself as a participant. If I don’t place, I’m kicking myself for not doing better. If I place, then I have to deal with a whole bunch of unwanted recognition. Not participating at all seems to take care of both concerns, and I have no problem attending as a non-competitor and watching others compete. I’ve done that before at a similar event for the bus, where I was there but didn’t compete, and I had a blast. Besides, I have the most fun just being myself while operating the service.
In the case of the latter, a coworker brought up the idea of it, and how I would possibly be a good candidate for the employee of the month award. I was honest about it: if I ever were to get the award, I believe that my response would be, “Thank you very much, but please give it to someone else.” In other words, I would probably decline it. I just want to do my job and call it a day, and a whole bunch of unnecessary attention just gets in the way of my being awesome.
Now to build on the successes of the past year…
6 minute read
January 3, 2018, 9:37 PM
A new year always brings a lot of feelings. It’s a time to reflect on the past year, and a time to look ahead to the year ahead. Reflecting back on 2017, I’d say that I had an outstanding year, and laid the groundwork for a strong future. After all, at the beginning of 2017, I was still relatively new at the whole train operations thing, and lived by myself in an apartment with a hostile relationship with the property management. Now, I’m more experienced with my work and more comfortable with all of the ins and outs of my job, and I’m also a homeowner with a roommate. I made my first mortgage payment at the end of December. Things suddenly became very real when I wrote that check.
Now, in 2018, I want to build on my successes from the past year and reach even greater heights. After all, in 2017, I got the house. Now, I want to make it my home, and not someone else’s idea of a home with my furniture sitting in it. That means getting rid of that chandelier in Elyse’s room, painting a few rooms, and getting my wallhangings up. I’m excited to design the new decor, because I have so many blank canvases upon which to expend some pent-up creative energies. My parents are delighted about this as well, because I’d been fantasizing out loud about redecorating their house for a few years in order to expend those creative energies that I couldn’t do with the apartment, but they were a bit cool to the idea. Now I have my own place to paint and decorate as I wish. The previous owner of my house decorated the place fairly minimalistically, using pale colors on walls and few wallhangings and furnishings, such as in the living room:
Categories: House, Myself, Schumin Web meta, Today's Special, Wikipedia, Work
I think this takes the cake for condescending job rejections…
9 minute read
September 17, 2017, 6:25 PM
If you’ve ever applied for a job, you’ve probably, at some point, received a rejection letter from a company. It’s that lovely little note that says “thanks, but no thanks” in a way that typically attempts to deliver the bad news while also attempting to soften the blow of said bad news. Most of them are fairly straightforward, but some people try a bit too hard to make people feel better in their rejections, usually to the opposite effect. On the /r/jobs board on Reddit, which I help moderate, this came through, which I believe takes the cake when it comes to rejection letters that try too hard to make people feel better:
Looking at my desk full of fantastic applications is like looking into a box full of puppies – you wish you could keep them all.
Unfortunately, this is not the case, and I’m sorry to tell you that your experience and skill set is not the perfect match we are looking for to fill this position.
I regret that I cannot give you a positive answer, but I have no doubt that there are many companies that will be thrilled to hear from a talented candidate like you.
We wish you all the best for your future endeavors and success finding the perfect match.
Best regards,
[Name]
A few career anniversaries in the next month…
7 minute read
March 23, 2017, 2:04 AM
The next month contains no less than three career anniversaries of mine. March 31 marks ten years since I was fired from Walmart, April 15 marks the 15th anniversary of when CFW Information Services (then Telegate USA) closed and I was laid off, and then April 18 marks ten years from the day that I was hired at Food & Water Watch. Rememberances of jobs past, I suppose.
The anniversary that still gets me is the CFW one. I can’t believe that it’s been fifteen years. That was my first job, which I started at age 16, in June 1997. It was a call center job, processing inbound calls for customers seeking directory assistance services in Virginia, West Virginia, Maryland, DC, Delaware, and New Jersey. Then Pennsylvania got added to the mix. Then we started doing two national services – one used by bill collectors doing skiptracing, and a wholesale service for the public through a variety of different providers. When the national services came online, I mostly did the bill collector service. That was a good job. The dress code was casual (after all, who saw you?) and you worked at a computer all day.
That job did, however, have a turning point. In June 2000, parent company CFW Communications made a major change to its corporate structure, merging with another regional telecommunications company in Virginia to form nTelos. As part of that same deal, Information Services was out. Our division would not become part of the new nTelos, as we were sold to Telegate, a company based in Munich, Germany. I remember watching this company, which had thrived under CFW ownership, be slowly destroyed under Telegate ownership. If I recall, Telegate acquired our company with the intention of gaining a foothold in the US marketplace, with the desire to eventually launch a “11880” style service in the US like they did in Germany. The “11880” style service never happened, and things basically stayed the same. Meanwhile, for a company with three Virginia call centers (Clifton Forge, Waynesboro, and Winchester), their choice of a headquarters location was surprising: Plano, Texas. Yeah, that makes a lot of sense. The management in Texas also seemed to come and go on a fairly regular basis, as one after the other either abruptly quit or was dismissed. It was no surprise when Telegate started closing call centers as the business started to drop off (probably due to the hideous management of the company), as Clifton Forge, Waynesboro, and Winchester all closed within about 6-7 months of each other. I was away at college at the time that my center closed, and never received any official notification from Telegate of the center’s closing, but rather, was notified by some of my soon-to-be-former coworkers. It just so happened that I would be in town the weekend before the closing, and so I stopped by to pick up my belongings and turn in my equipment. And that was the end of my first job.